LUCIA support
Help with the app, bots, connections, LIVE mode and diagnostics.
Last updated: 5 September 2026
Contact support
Write to luciagateway@outlook.com and include the LUCIA version, device model, Android version, a precise description, reproduction steps and a shareable diagnostic when available.
Never send
Do not send a private key, seed phrase, API secret, 2FA code or password.
LIVE trading issue
Include the pair, bot name, approximate time and displayed state. Mask all confidential information before attaching screenshots or diagnostics.
Hyperliquid RC8.82 validation
Start on Testnet. The shareable diagnostic should show crypto_runtime_ready=true, crypto_runtime_stage=READY and l1_encoding_self_test=true. If any step fails, leave execution disarmed.